Payment can be made using Visa Card or MasterCard. Please note any special requirements in the booking message.
Cancellation Policy
COVID Policy
For All bookings during COVID-19.
If your booking is affected for any reasons during COVID, we will allow you to change your travel date.
If you are unsure when you will travel, your booking will be open dated with NO expiration date.
Cancellation Policy
Cancellation fees are as follows
20% cancellation fee 30 days or more before departure
50% cancellation fee if within 30 days before departure
100% cancellation fee within 14 days before departures
Schedules subject to change without notice
Scuba Diving Insurance
All passengers are strongly advised to purchase a comprehensive Travel Insurance policy that includes trip cancellation insurance and Evacuation & Medical cover for scuba diving.
Please be aware that not all Travel Insurance companies cover scuba diving and in-water activities. Please read the wording of your policy carefully.
Any evacuation, vessel relocation, or medical expenses are the diver's financial responsibility in a Medical Emergency. We strongly recommend the purchase of dive insurance.
Cancellation / Rescheduling Policy
We reserve the right to change vessel, dive locations, and prices without notice.
Please note we must receive at least 48 hours' notice from you when choosing to cancel or reschedule a reservation. Cancellation refunds are not given within 48 hours' notice. This includes factors beyond your control, including medical problems, airline delays, bad weather, etc.
Please refer to the Trade Practices Act 1974. Travel Insurance is highly recommended.
Please contact our office if you require any further information.
Terms And Conditions
This website acts as a booking agent only for the accommodation advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services. It is recommended all bookings are confirmed 48 hours in advance of your stay by calling +61 7 4051 5777. We are not liable for changes to accommodation, pricing, times or inclusions; all of which are subject to change without notice. Neither this site, nor any associated company or agent advertised through this site is responsible for costs or losses resulting from alterations, cancellations, loss of baggage, delay or personal injury. We strongly recommend everyone has their own travel insurance.
Location
The Jack Backpackers Accommodations
8 Bed Dorm Mixed
With shared bathroom facilities, air conditioning, fridge and security lockers.
Included with room:
Free wifi & free evening meal.
With ensuite bathroom, air conditioning, fridge, security lockers, tea & coffee making facilities and a wide screen TV.
Included with room:
Free wifi & free evening meal.
Contact details are required for tracing purposes upon entry.*
Practice physical distancing.
Wash your hands regularly.
Follow the rules and keep us all safe.
Note: A printed an signed statement of compliance is displayed on premises.
COVID safe Tour Protocols & Procedures
Pre-screening
Wherever possible, Reef Trips will seek to pre-screen crew and passengers prior to attendance, in line with identified public health processes.
Maintenance of effective records, survey/questionnaire responses and other customer information may be vital in the community response to COVID-19. Records including pre-screening and contact details will be kept for a minimum two-month period.
Pre-screening also helps to increase staff and customer confidence that they are safe.
Social distancing
Due to the nature of COVID-19 and the manner in which the virus spreads (through close contact with an infected person or touching a contaminated surface), the most effective way to slow transmission of the virus is through physical distancing and hygiene practices.
In all contexts, our staff will facilitate practices which support appropriate social distancing aligned to most recent advice from the Chief Health Officer.
Our management and crew will remain up to date with health advice and to ensure compliance, above and beyond the details outlined in this document.
Indoor and outdoor areas have been calculated for maintaining a density of no more than 1 person per 4-meter square of floor space.
Cleaning & Hygiene
Management will:
Promote frequent and effective hand washing by all staff, customers, and visitors.
Have cleaning and disinfect products readily available with instructions on safe & effective cleaning & disinfecting procedures.
Ensure adequate time and resources are provided for enhanced cleaning procedures to be undertaken.
Ensure appropriate training for staff to implement enhanced cleaning procedures in line with contemporary practice.
Have alcohol-based hand sanitiser and or hand washing facilities with soap readily available to staff and customers for regular use.
Marine Tourism COVID Safe Requirements
A capacity of one person per two square metres based on accessible indoor and outdoor space provided the outdoor space offers protection when inclement weather is expected (e.g. from the sun and rain).
OR
Up to 100% of indoor seated capacity provided passengers are in ticketed and allocated seating to allow for inclement weather, except the kiosk (e.g. food and beverage kiosk) where passengers must maintain 1.5m physical distancing from these areas. Operators must also manage the outdoor space to maintain one person per two square metres in these areas.
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