Cairns Backpackers

Terms And Conditions

This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.

Check-in: If you are Making your own way (no return transfers booked), please check-in and board at 7.30 am. Your transfer vessel is named Reef Experience and is located on A Finger, at Cairns Marlin Marina.

Terms and Conditions

• A minimim of 2 people are required to book our Great Barrier Reef Deal.
• This deal is for snorkellers ONLY. No scuba diving available.
• Please note that we do not offer children's pricing. However, for families traveling with a third guest who is a small child aged 2 to 11 years, a roll-away bed can be added to your cabin, subject to availability. Infants (0 to 2 years) can be accommodated with cot hire and small meals, also subject to availability. Kindly be aware that we cannot provide both a roll-away bed and a cot in the same cabin. Each cabin has a maximum occupancy of three people.
• Open-Dated Ticket: In certain cases, Open-Dated tickets may be issued. These tickets are valid indefinitely but are non-refundable. Any fare increase must be paid at the time of rebooking. Once a customer accepts an Open-Dated ticket, the cancellation policy applicable to the original booking date will remain in effect.
• Schedules, vessels, dive locations, and itineraries are subject to change without prior notice due to unforeseen circumstances, with full consideration for your safety and enjoyment. We reserve the right to adjust tours, schedules, prices, and itineraries at any time without notice. We are not liable for any changes, cancellations, or delays, and we accept no responsibility for any loss, additional expenses, or out-of-pocket costs incurred as a result, whether caused directly or indirectly.
• Neither this site nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, any loss, any damage, delays, deaths or personal injury.
• All passengers are strongly advised to purchase Comprehensive Travel Insurance that covers personal injury and the events, including but not limited to your cancellation for any reason and the cancellation or alteration to the scheduled itinerary for reasons involving weather or passenger, crew or vessel safety. Please read your insurance policy's wording carefully and ensure it covers you for all potential activities. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger.
• The passenger acknowledges and consents to Reef Encounter taking photographs or video recordings during the course of this activity / tour. The passenger acknowledges and consents to Reef Encounter receiving and using images of the passenger from third parties and using these images for marketing and promoting its services.
• No alcohol may be consumed before in-water activities.
• Please inform us of any special requirements 48 hours before your travel date, such as dietary requirements, allergies, mobility and disability issues. This can be done in the ‘Booking Message’ section of your online reservation or by contacting our friendly reservations team.

Scuba Diving – Important Information

• All Certified Divers must present a valid Certification Card. Failure to present a Certification Card may result in the customer being unable to participate in scuba diving. They can enjoy snorkelling activities instead. No refunds would be offered.
• The minimum age for Introductory Diving is 12 years old. The minimum age for certified diving and Open Water Courses is 10 years old. All junior divers must either be accompanied by a certified parent or guardian or must dive with a dive professional at an additional charge. If the diver is under the age of 18 years, parental or guardian consent is required for that diver to undertake a dive. The parent or guardian should sign the medical declaration as a witness.
• Upon arriving at our vessel and before commencing any dive activities, all passengers must complete our liability forms. All information provided must be strictly accurate. If during the tour, it becomes apparent that a form has been incorrectly completed, either by omission or false statement, we reserve the right to prevent any customer from undertaking any scuba diving or snorkelling activities while on board our vessel. Any decision made in this regard will be at the absolute discretion of the Dive Crew aboard the vessel.
• The dangers and risks associated with scuba diving in an open ocean environment under variable conditions apply to our tours. We reserve the right to prevent any customer from participating in scuba diving if we determine that they are physically or medically unsuitable to do so or if it is in the best interests of our crew or other scuba divers. Our crew are trained professionals, and it is up to their sole discretion who they take diving and/or snorkelling. No refunds would apply.
• Please remember you must allow 24 hours from your last dive before flying.

Peak Season Surcharge
A Peak Season SURCHARGE of $100 per person is payable onboard on the first day of travel and is applicable for all travel:

• from the 23/12/2024 to 01/01/2025
• from the 17/04/2025 to 22/04/2025